Skip to Page Content

Freddie Mac Borrower Help Centers

Assistance is available if you're a struggling homeowner with a Freddie Mac-owned mortgage trying to avoid foreclosure. You can choose in-person assistance through a local Freddie Mac Borrower Help Center or call our national Freddie Mac Borrower Help Network to get started.

Visit our loan look-up tool to see if Freddie Mac owns your mortgage

HUD-certified counselors at our Borrower Help Centers and Borrower Help Networks will:

  • Explain, identify, and pursue your best foreclosure prevention option. They'll work closely with you and the lender who services your Freddie Mac-owned mortgage.
  • Help supply missing information and documents to move your application forward.
  • Provide holistic financial education counseling, including debt and credit management.
  • Inform you about Neighborhood Stabilization Initiatives that may be available in your area.

Help is available at the following locations:


Latin United Community Housing Association (LUCHA)
1152 North Christiana Avenue
Chicago, Illinois 60651
773-489-8484 – phone

Neighborhood Housing Services of Chicago
1279 North Milwaukee Avenue, 4th Floor
Chicago, Illinois 60622
773-329-4111 – phone

NID-Housing Counseling Agency
7310 Woodward Avenue, Suite 704
Detroit, Michigan 48202
313-338-3840 – phone


New York State
Center for NYC Neighborhoods*
55 Board St 10th Floor
New York, NY 10004
212-566-3050 – phone

* Free assistance, either in person or by phone, will be offered by a nonprofit affiliate of the Center for NYC Neighborhoods. Call the Center and ask for the name of the member organization nearest you.

Washington, DC, Metropolitan Area
6200 Baltimore Avenue
Riverdale, Maryland 20737
301-891-8400 – phone


1223 SW 4th Street
Miami, Florida 33135
888-669-0379 – phone

D&E, A Financial Education and Training Institute, Inc.
4532 Jonesboro Road
2nd Floor
Forest Park, Georgia 30297
877-790-1831 – phone


D&E, A Financial Education and Training Institute, Inc.
2860 East Point Street
2nd Floor
East Point, Georgia 30344
877-790-1831 – phone


D&E, A Financial Education and Training Institute, Inc.
416 Marion Avenue
McComb, Mississippi 39648
601-600-7001 – phone

InCharge Debt Solutions*
5750 Major Boulevard
Suite 300
Orlando, Florida 32819
877-300-4179 – phone

*In-person assistance by appointment only. Call to schedule.

Urban League of Broward County
Community Empowerment Center
560 NW 27th Avenue
Fort Lauderdale, Florida 33311
954-584-0777 – phone


Chicanos Por La Causa
1402 South Central Avenue
Building A
Phoenix, Arizona 85003
602-253-0838 – phone

Trellis (formerly Neighborhood Housing Services of Phoenix)
1405 East McDowell Road
Suite 100
Phoenix, Arizona 85006
602-258-1659 – phone


Chicanos Por La Causa
4070 North Martin Luther King Blvd
North Las Vegas, NV 89032
702-207-1614 – phone

Neighborhood Partnership Housing Services (NPHS)
9551 Pittsburgh Avenue
Rancho Cucamonga, California 91730
909-988-5979 – phone

West Angeles Community Development Corporation
6028 Crenshaw Boulevard
Los Angeles, California 90043
323-751-3440 – phone

Free phone assistance is available through our national Freddie Mac Borrower Help Network if you do not have a Borrower Help Center near you:

InCharge Debt Solutions
877-300-4179 – phone

InCharge Debt Solutions offers in-person assistance (by appointment only) if you live nearby:

You May Also Be Interested In

  Test Your Knowledge

If you need help with your mortgage, make sure you are in the know about your options. Take our quiz to test your knowledge.


Avoiding Foreclosure

Learn how to identify the early warning signs and pursue alternatives to foreclosure.


Back to Top