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Freddie Mac Borrower Help Centers

What You'll Learn

  • Our Borrower Help Centers can help you prepare for successful, long-term homeownership
  • HUD-certified counselors can help you if you need help with your mortgage
  • If you do not have a Borrower Help Center near you, you can call our Borrower Help Network for help

Through our on-the-ground Borrower Help Centers and national Network, we work with trusted national nonprofit intermediaries to support Freddie Mac’s ongoing commitment of preparing homebuyers for responsible homeownership and helping struggling homeowners with Freddie Mac-owned mortgages avoid foreclosure.

HUD-certified counselors at our Borrower Help Centers and Borrower Help Networks will work with you to:

Prepare for Homeownership

  • Build important financial skills such as money management, credit, and responsible homeownership using the Freddie Mac CreditSmart® educational curriculum.
  • Learn the steps to sustainable homeownership through workshops and one-on-one counseling.
  • Compare the affordable features of various mortgage products – including lower down payments.
  • Provide information on down payment and closing cost assistance programs in your area.

Avoid Foreclosure

  • Explain, identify, and pursue your best foreclosure prevention option – working with both you and the mortgage loan servicer of your Freddie Mac-owned mortgage.
  • Help supply missing information and documents to move your application forward.
  • Provide holistic financial education counseling, including debt and credit management.
  • Inform you about Neighborhood Stabilization Initiatives that may be available in your area.

Help is available at the following locations:


Latin United Community Housing Association (LUCHA)
1152 North Christiana Avenue
Chicago, Illinois 60651
773-489-8484 – phone

Neighborhood Housing Services of Chicago
1279 North Milwaukee Avenue, 4th Floor
Chicago, Illinois 60622
773-329-4111 – phone

NID-Housing Counseling Agency
7310 Woodward Avenue, Suite 704
Detroit, Michigan 48202
313-338-3840 – phone


New York State
Center for NYC Neighborhoods*
855-HOME-456 – phone

* Free assistance, either in person or by phone, will be offered by a nonprofit affiliate of the Center for NYC Neighborhoods. Call the Center and ask for the name of the member organization nearest you.

Washington, DC, Metropolitan Area
6200 Baltimore Avenue
Riverdale, Maryland 20737
301-891-4606 – phone (English)
301-891-4607 – phone (Spanish)


1223 SW 4th Street
Miami, Florida 33135
888-669-0379 – phone

D&E, A Financial Education and Training Institute, Inc.
4532 Jonesboro Road
2nd Floor
Forest Park, Georgia 30297
877-790-1831 – phone

D&E, A Financial Education and Training Institute, Inc.
416 Marion Avenue
McComb, Mississippi 39648
601-600-2475 – phone

InCharge Debt Solutions*
5750 Major Boulevard
Suite 300
Orlando, Florida 32819
877-300-4179 – phone

*In-person assistance by appointment only. Call to schedule.

Urban League of Broward County
Community Empowerment Center
560 NW 27th Avenue
Fort Lauderdale, Florida 33311
888-884-9386 – phone


Chicanos Por La Causa
1402 South Central Avenue
Building A
Phoenix, Arizona 85003
602-253-0838 – phone

Trellis (formerly Neighborhood Housing Services of Phoenix)
1405 East McDowell Road
Suite 100
Phoenix, Arizona 85006
602-258-1659 – phone


Chicanos Por La Causa
3660 N. Rancho Drive, Suite 101
Las Vegas, Nevada 89130
702-207-1614 – phone

Neighborhood Partnership Housing Services (NPHS)
9551 Pittsburgh Avenue
Rancho Cucamonga, California 91730
909-988-5979 – phone


2002 Iowa Avenue
Suite 105
Riverside, California 91730
909-988-5979 – phone

West Angeles Community Development Corporation
6028 Crenshaw Boulevard
Los Angeles, California 90043
855-543-3440 – phone

Free phone assistance is available through our national Freddie Mac Borrower Help Network if you do not have a Borrower Help Center near you:

InCharge Debt Solutions
877-300-4179 – phone

InCharge Debt Solutions offers in-person assistance (by appointment only) if you live nearby:

 Key TakeAways

  1. Our Borrower Help Centers provide help you can trust in becoming a successful homeowner

  2. HUD-certified counselors can help you build your credit and learn life-long financial management skills

  3. If you are having trouble with your mortgage, our Borrower Help Networks can help you find the right option for help

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