Freddie Mac Borrower Help Centers and Network

Our HUD-certified housing counselors can assist you if you are struggling to make your mortgage payments and help you prepare for successful homeownership.

Find a Borrower Help Center Near You

Through Freddie Mac’s on-the-ground Borrower Help Centers and national Borrower Help Network, trusted nonprofit intermediaries offer free assistance that includes a full suite of financial education and mortgage help services.

If you’re struggling to make your mortgage payments

If you’re behind on your mortgage payments or believe you may fall behind on your payments soon, our housing counselors can help you by:

  • Providing holistic financial education counseling, including reviewing your budget and providing debt and credit management services.

  • Offering educational resources and tools to help you get back on track.

  • Explain, identify and pursue the best option to avoid foreclosure while working closely with your loan servicer (the company listed on your mortgage statement).

If you’re planning to buy a home

If homeownership is in your future plans, our housing counselors can help prepare by:

  • Teaching important financial skills such planning your budget and building your credit.

  • Guiding you on the steps to sustainable homeownership through workshops and one-on-one counseling.

  • Comparing the affordable features of various mortgage products – including products that offer lower down payment options.

  • Providing information on down payment and closing cost assistance programs in your area.

Borrower Help Centers


map of United States with midwest region highlighted



Latin United Community Housing Association (LUCHA)
1152 North Christiana Avenue
Chicago, Illinois 60651

Neighborhood Housing Services of Chicago
1279 North Milwaukee Avenue, 4th Floor
Chicago, Illinois 60622
[email protected]


NID-Housing Counseling Agency
7310 Woodward Avenue, Suite 704
Detroit, Michigan 48202


map of United States with northeast region highlighted


New York State

Center for NYC Neighborhoods*
55 Board St 10th Floor
New York, NY 10004

* Free assistance, either in person or by phone, will be offered by a nonprofit affiliate of the Center for NYC Neighborhoods. Call the Center and ask for the name of the member organization nearest you.

Washington, DC, Metropolitan Area

6200 Baltimore Avenue
Riverdale, Maryland 20737

map of United States with southeast region highlighted



1223 SW 4th Street
Miami, Florida 33135
305-642-3484 Ext 184 or Ext 181

InCharge Debt Solutions*
5750 Major Boulevard
Suite 300
Orlando, Florida 32819

*In-person assistance by appointment only. Call to schedule.

Urban League of Broward County
Community Empowerment Center
560 NW 27th Avenue
Fort Lauderdale, Florida 33311


D&E, A Housing & Economic Empowerment Center, Inc.
2860 East Point Street
2nd Floor
East Point, Georgia 30344


D&E, A Housing & Economic Empowerment Center, Inc.
416 Marion Avenue
McComb, Mississippi 39648

map of United States with southwest region highlighted



Chicanos Por La Causa
1402 South Central Avenue
Building A
Phoenix, Arizona 85003

Trellis (formerly Neighborhood Housing Services of Phoenix)
1405 East McDowell Road
Suite 100
Phoenix, Arizona 85006

map of United States with northwest and western region highlighted


Las Vegas

Chicanos Por La Causa (CPLC)
555 N. Maryland Pkwy.
Las Vegas, NV. 89101


Neighborhood Partnership Housing Services (NPHS)
9551 Pittsburgh Avenue
Rancho Cucamonga, California 91730

West Angeles Community Development Corporation
6028 Crenshaw Boulevard
Los Angeles, California 90043

My Home in your inbox

Sign up to receive resources, tools and tips about buying, owning, refinancing, selling and renting a home in your inbox.