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Who to contact for help

Who to contact for help

If you’re facing a financial hardship and having difficulty paying your mortgage, many resources are available to help you.

Rest assured, help is available

Unexpected financial setbacks can be challenging and intimidating, especially when your ability to pay your mortgage is at stake – or you’ve already fallen behind. Before you panic, it’s important to know you have options and many people available to help you, including:

Your mortgage company

If you’re facing a financial setback that impacts your ability to pay your mortgage, your first call should be to your loan servicer (the company listed on your mortgage statement). The sooner you call, the more options will be available. Remember, your mortgage company does not want your home, they want to help you explore all options to avoid foreclosure.

Housing counselors

Every year, housing counselors help millions of people regain their financial footing. They often work for nonprofit organizations and are trained to help you with your financial needs – from budgeting to avoiding foreclosure.

Freddie Mac Borrower Help Centers

If you’re struggling to make your mortgage payments, help is available – in person or over the phone. Our HUD-certified housing counselors will help you understand your options, work with your lender and provide you with holistic financial counseling.

Balance

Freddie Mac contracts with Balance, a national nonprofit organization, to help borrowers avoid foreclosure. Balance provides foreclosure prevention and modification services, as well as additional counseling and budgeting programs. If Freddie Mac owns your mortgage and you are 30-60 days behind on your mortgage payment, you may receive a call to discuss your financial situation and available options for help.

Before you reach out for help, take the time to fully understand your financial situation and have your mortgage information readily available. Being well organized and prepared will help your loan servicer or housing counselor better understand your financial position and assess your eligibility for a workout option.

There should never be a fee from your mortgage company or HUD-certified housing counselor to obtain assistance about options to avoid foreclosure. Be wary of companies or individuals offering to help you for a fee and never send a mortgage payment to any company other than the one listed on your monthly mortgage statement. If you believe you’ve been the victim of a mortgage scam, call 1-888-995‐HOPE (4673) and report it immediately.

Tools and Resources

Brochure: Avoiding Foreclosure

Learn how to identify the early warning signs and pursue alternatives to foreclosure.

Loan Look-Up Tool

Find out if Freddie Mac owns your loan.

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Options to stay in your home