How to Spot Moving Fraud and What to Do if You’re a Victim

If you are thinking about moving to a new apartment or home, before you call the movers, you should be aware of moving fraud schemes and how you can keep your money and belongings safe.

Don’t let fraud spoil your move. Learn what moving fraud entails, steps you can take to protect yourself and how you can report it if you do fall victim.

What Is Moving Fraud?

Moving fraud is a scheme where scammers who act like legitimate movers or a moving company demand that you pay them more and more money to deliver your belongings. They do this in two ways:

• By providing a low estimate at the outset and then, once you move, demanding a higher price and withholding your belongings until you pay.
• By requiring an up-front deposit for their services and then, like in the other scenario, demanding more money after the move and withholding your belongings until you pay the extra balance.

How to Protect Yourself from Moving Fraud

There are steps you can take to protect yourself from becoming a victim of moving fraud:

• Do your research. It’s best practice to ensure a company is legitimate, insured and has good reviews before you decide to hire them.
• Don’t make payments in advance. Reputable companies won’t require you to pay for their services in advance. If the mover is asking for an advance deposit, find another company.
• Review the moving estimate and written contract in full. This will help you ensure that the price of the move will not rise after the company performs its service.
• Compare prices and written offers from different companies before hiring.
• Avoid deals that require you to “act quickly.” These high-pressure sales tactics are often meant to distract you from reading the details of the deal. If an offer appears too good to be true, it probably is.

How to Report Fraud

If you suspect you are a victim of fraud, report it as soon as possible. There are many ways to report fraud:

• To report interstate moving fraud, file a complaint with the Federal Motor Carrier Safety Administration.
• To report intrastate moving fraud, contact your state or local regulatory authority.
• To report a fraudulent business, file a report using the Better Business Bureau Scam Tracker, or file a consumer complaint with the Federal Trade Commission (FTC) or by calling 877-382-4357.
• Contact your state’s attorney general and your local police office.

For more information and resources to help fight fraud, visit the Consumer Financial Protection Bureau fraud and scams webpage.