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Working with your lender

You'll work with your lender throughout the homebuying process. Your first step is getting pre-approved for your loan.


Once you've done your homework and selected your lender, you can expect them to be by your side every step of the way, beginning with getting pre-approved before you begin looking for homes.

What is a pre-approval letter and how do you get one?

The pre-approval letter from your lender tells you the maximum amount you are qualified to borrow. Getting a pre-approval letter is not a loan guarantee, it simply states how much your lender is willing to lend you—pending forthcoming details, such as the value of the home and the specifics of your loan. This pre-approval allows you to look for a home with greater confidence and demonstrates to the seller that you are a serious buyer.

Pre-approval letters have an expiration date so be sure to ask your lender how long your letter will remain valid.

To get pre-approved, you'll complete your lender's loan application, providing them with important information about your credit, debt, work history, down payment, and residential history. This information helps your lender evaluate your 4 Cs to determine how much you may be qualified to borrow:

  • Capacity: Your current and future ability to make your payments
  • Capital or cash reserves: The money, savings and investments you have that can be sold quickly for cash
  • Collateral: The home, or type of home, that you would like to purchase
  • Credit: Your history of paying bills and other debts on time

If your lender determines you qualify for a loan, you'll receive a pre-approval in writing that outlines the maximum amount you can borrow. Remember, it's a maximum, and not necessarily the amount you should borrow. You'll want to stay within your budget and comfort level.

Understanding the mortgage loan process

Once you find your home, your lender will shepherd you through the lending process – from finding the right loan to completing your loan application.

  1. Finding the right loan. A mortgage is a serious long-term financial commitment and a legally binding contract. Selecting the right mortgage may make a big difference in your monthly payments and the overall cost of your loan. Your lender will work with you to find the loan type that is best for you.
  2. Applying for a loan. During the loan application process, you'll work with your lender to determine your eligibility for a mortgage, folding in the terms of your loan, property details, down payment and other factors. If you qualify, you'll then discuss the terms and all the costs associated with the loan.
  3. Understanding the mortgage documents. Once you've determined your loan type and terms, your lender will work with you to complete the loan application process. This will include gathering information about you such as your employment, assets and liabilities, the home and the loan. Most loan applications follow the format of the Uniform Residential Loan Application and take roughly 45 days to complete.

Tools & Resources

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Calculator: How Much Can You Borrow?

Learn how much money you might be able to borrow. 

Shopping for a Mortgage

Video: Shopping for a Mortgage

Don’t leave money on the table—it’s in your best interest to compare mortgages.

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CreditSmart: Module 11: Becoming a Homeowner

Get practical information on how to prepare to obtain a mortgage and own a home.

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Making your offer