Your COVID-19 Housing Questions Answered

May 19, 2020

If you’ve been financially impacted by COVID-19, you might be concerned about how to pay your mortgage. Find the answers to you housing questions.

Q: What are my options if I can’t make my mortgage payment at this time?

A:  If you are struggling to pay your mortgage, contact your loan servicer right away to discuss your situation. If Freddie Mac owns your loan or it is otherwise federally-backed by entities such as Fannie Mae, the Department of Veterans Affairs, the Department of Agriculture and the Federal Housing Administration—you are eligible for relief.

Learn more about your mortgage relief options, including forbearance and payment deferral, if your mortgage is owned by Freddie Mac.

Q: How do I know who my loan servicer is?

A: The name and contact information for you loan servicer is listed on your mortgage statement. They handle the day-to-day management of your loan, including collecting payments, sending billing statements, managing your escrow account and assisting you with foreclosure avoidance options. If you are facing financial hardship and having trouble paying your mortgage, don’t wait to act. Contact your loan servicer today, explain your situation and learn more about your potential relief options.

Q: How do I know if Freddie Mac owns my loan?

A: You can find out if Freddie Mac owns your loan by using our secured loan lookup tool. If Freddie Mac doesn’t own your mortgage, check to see if Fannie Mae owns your mortgage or call your loan servicer for assistance. Either way, your loan servicer is your primary contact for questions related to your mortgage and can assist you in exploring available mortgage relief options based on who owns your loan.

Q: Can I be evicted?

A: If your loan is owned by Freddie Mac or eligible for protection under the CARES Act, all foreclosure actions and evictions of borrowers are halted until at least December 31, 2020.

If you are facing financial hardship and having trouble making your mortgage or rent payment, don’t wait to act. For more information on COVID-19 relief, visit My Home by Freddie Mac®.